Refund Policy

Refund Policy Fundaments

Effective Date: [07/28/2025]

At Covaluna Beauty, your satisfaction matters to us. However, due to the personal and hygienic nature of cosmetic products, all sales are final. We do not offer refunds or exchanges for reasons such as:

• Change of mind

• Dislike of color, scent, or texture

• Skin sensitivities or allergic reactions

• Incorrect product selection by the customer

Exceptions – Damaged or Defective Items

If you receive a product that is damaged, broken, or defective, you must contact us within 5 business days of receiving your order at info@covalunabeauty.com with the following:

1. Order number

2. Clear photos of the item and packaging

3. Description of the issue

We will review your claim and, if approved, offer one of the following options:

• A replacement of the same item (if available)

• A store credit for the value of the item

• A partial refund (in exceptional cases only)

Important: We reserve the right to deny any refund or replacement if the item appears to be used, tampered with, or the claim is submitted outside the 5-day window.

Returns Are Not Accepted

Due to hygiene and safety standards, we do not accept physical returns of any items under any circumstances.

Order Cancellations

Orders cannot be modified or canceled once they have been placed. Please review your items, shipping address, and payment method carefully before checking out.

Legal Grounds

This policy is based on U.S. consumer protection guidelines for cosmetic goods. We comply with hygiene standards that prohibit the resale or restocking of opened or personal-use beauty products.

Shipping Policy

Effective Date: [Insert the date]

Covaluna Beauty processes and ships orders from Monday to Friday (excluding holidays).

Processing Time

Orders are processed within 1–3 business days after payment confirmation. You will receive a tracking number once your order is shipped.

Delivery Time

• United States: 3–5 business days after shipping

• International orders: Currently not available

We are not responsible for delays caused by weather, holidays, carrier issues, or incorrect addresses provided by the customer.

Shipping Fees

Shipping costs are calculated at checkout based on weight and destination. Occasional promotions may offer free shipping; these will be clearly stated on the site or banners.

Responsibility Disclaimer

Covaluna Beauty is not responsible for:

• Packages marked as "delivered" by the carrier but not received

• Delays due to incorrect or incomplete shipping addresses

• Lost or stolen packages

• Shipping delays by the carrier (USPS, etc.)

If your package is lost or arrives damaged, contact us at info@covalunabeauty.com within 5 business days.

Undeliverable Packages

If a package is returned due to incorrect address or delivery failure, the customer will be responsible for paying the cost to reship it. Shipping fees are non-refundable.